Our Services

There are many reasons that patients come in to see their physician.  The more information we have going into the appointment, the better we are able to address your concerns in a timely manner.  Please provide our receptionists with accurate information when you are booking so that they can book appropriately. If your appointment is work related, please let the receptionist know so we can get your forms ready. We ask that you refrain from asking to speak to the physician assistants to make appointments as this is the responsibility of our receptionists.

Also known as the "annual physical", these appointments are typically booked once every one to five years depending on your age and medical conditions.  The purpose of this exam is to address ongoing concerns and monitor current medical conditions, screen for conditions that if not caught early could be life-threatening if left untreated, refill longstanding prescriptions and if appropriate change doses of those medications and give patients a chance to show off photos of the new grandchildren! At this visit you may be asked to complete bloodwork and/or have additional tests done such as X-rays, ultrasounds, mammograms or bone densities.  You will be given requisitions at the end of your appointment and your physician will identify any special instructions and where to call to book an appointment for these tests, if necessary. We ask that you bring all of your medications, both prescription and non-prescription, to this appointment.

The complex care plan is a new way of providing care to our patients with multiple complex medical conditions, such as diabetes, high blood pressure and asthma.   The complex care plans are generally done on a yearly basis with your physician or our registered nurse.  The purpose of the plan is to discuss your medical problems and develop a management plan that takes into consideration all of your ongoing medical conditions.  The complex care plan is a discussion, with you as the patient making decisions and setting goals to improve your health.  Once the care plan is completed, both you and your physician will sign and you will be provided with a copy of the care plan for your records.  This is a fairly comprehensive summary of your medical conditions and is a good document to keep on hand should an emergency arise.

You are generally given enough of your medications to last until your physician wants to see you again.  This is to ensure that the medication is working properly and that there are not any unwanted side effects of the medication. You should make an appointment when your pharmacist indicates that there are no more refills on your medication.

Many of the services physicians are asked to provide are not covered by Alberta Health Care.  These services include completion of forms, cosmetic procedures, attending physician statements for insurance purposes, notes for work or school, etc.  You will be advised if the service you require is not covered by Alberta Health Care and the cost of the service.  A list of uninsured services is posted in each of the exam rooms or you can request a copy from the reception staff if you wish.

On occasion, your doctor may need to refer you to a specialist for diagnosis or management of your medical conditions.  The physicians and staff do their utmost to send referrals in a timely manner and contact you with the appointment information.  If the appointment does not fit into your schedule, we may ask that you contact the specialist to change the date.  Due to a shortage of resources, of physicians, facilities and support staff, these referrals can sometimes take months to arrange.  We try to give you an idea of how long the waiting time might be but this can change based on the availability of the specialists. If you have not heard about your appointment in a month (unless we have indicated that the time will be shorter), please give us a call and we will inquire about the status of your appointment.  If you cannot keep your appointment with the specialist, please cancel the appointment as other patients are waiting to see the specialists.  If you do not cancel this appointment, a great deal of time is wasted by the physicians and staff in both offices and waiting times continue to grow.